HCS Supervisor

Casa Central•Chicago, IL

9d•$0 - $45,000

About The Position

Under the guidance of a Senior Supervisor, the HCS Supervisor directly supervises, trains, and consults with a team of 40 to 50 Home Care Aides. The position coordinates day-to-day service delivery efficiently and in accordance with best-practice standards and Illinois Department on Aging (IDOA) Community Care Program In-Home Services policies and procedures. The Supervisor oversees program operations, participant service delivery, quality and compliance, personnel supervision, stakeholder communication, and community outreach. The role maintains accurate program, participant, and personnel records; monitors schedules, service delivery, and staff performance; and supports participant care planning and safe, appropriate services. It also requires regular communication with agency staff, participants, caregivers, care coordination units, and managed care organizations. The position requires bilingual Spanish and English proficiency, computer literacy, supervisory and relationship-building abilities, and a high school diploma or GED. It involves travel throughout the Chicago area for home visits and to other locations for training or events. The role is eligible for remote work, requires a personal cellphone, and includes a requirement to respond during working and non-working hours. The employee must have access to a car, a valid Illinois driver’s license, and vehicle insurance.

Requirements

High school diploma or general education diploma (GED).
A combination of skills and experience indicating the ability to perform supervisory activities.
Bilingual proficiency in Spanish and English.
Computer literacy and proficiency with Microsoft Outlook, Word, Publisher, and Excel.
Ability to learn and effectively use time and labor software.
High school-level mathematics skills and ability to prepare and analyze data, including program reports.
Effective communication, supervisory, and relationship-building skills.
Ability to work independently and collaboratively, use sound judgment, and recognize situations requiring supervisory attention.
Ability to work respectfully and effectively with diverse populations and maintain professional relationships with internal and external stakeholders.
Strong time-management and organizational skills; professional image and presentation.
Personal cellphone and ability to respond during working and non-working hours.
Access to a car, valid Illinois driver’s license, and vehicle insurance for travel throughout the Chicago area.
Ability to travel to other locations in the city or state for professional development and other events.
Ability to sit, talk, hear, use hands frequently, and lift and carry up to 25 pounds.
Subject to drug and alcohol screening, aptitude and skills testing, and fingerprint background check.
Must complete IDOA-sponsored CCP Supervisory training within 90 calendar days after employment.

Nice To Haves

Prior supervisory experience.
Experience working in an in-home care or older adult services setting.

Responsibilities

Use time and labor software and other operational systems; track staff assignments, service delivery, participant information, work hours, calendars, and personnel processes.
Review program and service information for accuracy and submit it to the Billing Specialist.
Complete and submit monthly program reports by the established deadline.
Maintain accurate, organized, and up-to-date HCA, participant, and private-pay participant files in accordance with IDOA and IDPH requirements.
Document supervisory visits, wellbeing calls, contacts, and service activities, and submit Case Action Notices and participant status updates in a timely manner.
Ensure in-home services meet best-practice standards, agency expectations, and IDOA requirements.
Monitor participant needs and service plans; consult with Home Care Aides about complex participant issues and concerns.
Work with Senior Supervisors on intake, HCA assignments, and timely service initiation for new participants.
Prepare and review Plans of Care as directed, explain assigned schedules and services to HCAs, and coordinate service schedules and authorized care plans.
Conduct introductory home visits, including assessment of the home environment and comprehensive psychosocial and safety assessments.
Conduct monthly participant wellbeing calls and quarterly home visits, with additional visits when safety or wellbeing concerns arise, workers are reassigned, or participants request a meeting.
Monitor care plans, service provision, and staff performance through home visits, observation, and participant calls.
Provide participants with information and referrals to community services and assist with annual redetermination-of-need assessments when needed.
Maintain knowledge of IDOA Community Care Program policies and procedures and support agency policies, mission, values, and Performance and Quality Improvement activities.
Assist with participant satisfaction and outcome surveys; report incidents, critical events, and suspected older adult abuse or neglect in accordance with applicable procedures.
Participate in professional development, continuing education, and required trainings; approve timesheets and ensure compliance with agency and funder guidelines.
Supervise, train, and consult with 40 to 50 Home Care Aides; orient and provide participant-focused training to new HCAs.
Provide regular or quarterly HCA supervision, maintain supervisory notes, and complete probationary and annual performance evaluations on time.
Participate in supervision with the Senior Supervisor and staff meetings; coordinate HCA meetings with the Senior Supervisor and contribute to hiring interviews when needed.
Build collaborative working relationships and promote a professional, respectful work environment.
Communicate with IDOA/CCP care coordination units and MCO units about participant issues, service needs, and updates.
Conduct community outreach and promote the agency or Home Care Services program when needed.