Director, HCS Client Strategy & Product

Conduent HR Services, LLC • ,

10d • $140,000 - $180,000 • Remote

About The Position

The Director, HCS Client Strategy & Product connects client needs, market trends, HCS capabilities, and product strategy to improve the competitiveness, growth, and long-term value of the HCS portfolio. The role works across the HCS client portfolio to identify common needs, product gaps, emerging market requirements, and service expansion opportunities. It bridges Client Delivery, Product, Technology, Operations, Sales, and other stakeholders, translating client and market insights into product priorities, service improvements, and growth opportunities.

Unlike Client Delivery, which owns individual client relationships and account-level growth, this role focuses on portfolio-level opportunities, shaping solutions, influencing product and technology roadmaps, and enabling Client Delivery teams to present differentiated HCS capabilities. The successful candidate brings benefits administration domain knowledge, commercial and product acumen, executive presence, strategic thinking, and the ability to translate client and market needs into practical business and product strategies.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrated ability to identify and enable existing-client growth opportunities, including cross-sell, upsell, product adoption, and service expansion.
• Experience generating qualified expansion pipelines and translating client needs into revenue-generating solutions.
• Strong Voice of the Client expertise and the ability to synthesize client feedback and market insights into actionable product and service strategies.
• Experience aligning product roadmaps and investment priorities with client needs, market demand, and business objectives.
• Proven ability to evaluate product performance, adoption, and investment ROI to drive measurable business outcomes.
• Demonstrated success identifying opportunities for cross-client standardization, scalability, and reuse of products and services.
• Strong cross-functional leadership skills and experience partnering across Product, Client Delivery, Technology, and other stakeholders.
• Commercial acumen and a track record of translating product and portfolio initiatives into measurable revenue growth and client value.

Nice To Haves

• A total of 7+ years of progressive leadership experience is preferred.

Responsibilities

• Establish and maintain a structured Voice of the Client process to capture client feedback, unmet needs, product requests, market observations, and emerging requirements across the HCS portfolio.
• Analyze portfolio-wide client feedback and account opportunities to identify recurring needs, common themes, product gaps, and opportunities to create value across multiple clients.
• Partner with Client Delivery leaders to identify cross-sell, upsell, product adoption, and service expansion opportunities.
• Develop portfolio-level growth opportunities and solution concepts for Client Delivery and Sales to present to appropriate clients.
• Partner with Product and Technology leaders to translate client and market requirements into product strategy, roadmap priorities, enhancements, automation opportunities, and investment recommendations.
• Establish communication and feedback loops across Client Delivery, Product, Technology, Operations, and Sales.
• Maintain a portfolio-level view of product utilization and adoption and identify ways to increase adoption of existing HCS capabilities.
• Evaluate HCS capabilities across clients for standardization, reuse, and scalable solutions, avoiding unnecessary client-specific solutions.
• Gather and synthesize market intelligence, competitive insights, advisor feedback, industry trends, and emerging client requirements to inform HCS product and service strategy.
• Partner with Sales and Client Delivery to strengthen HCS positioning, value propositions, client presentations, and executive-level discussions.
• Support Client Delivery in strategic client conversations requiring product, market, innovation, or broader HCS portfolio expertise.
• Develop business cases for product investments, service enhancements, automation, AI capabilities, and other strategic initiatives, considering client demand, revenue potential, competitive differentiation, risk, and financial return.
• Partner with Operations and CoE & Risk to ensure enhancements account for operational feasibility, scalability, regulatory requirements, controls, and delivery impact.
• Maintain transparency into the HCS product roadmap and ensure Client Delivery leaders understand relevant planned capabilities, timing, priorities, and dependencies.
• Establish ways to communicate product developments and new capabilities to Client Delivery and Sales so opportunities can be introduced proactively to existing clients.
• Measure the business impact of product and portfolio initiatives, including adoption, revenue opportunities generated, client value, and return on investment.
• Create a culture of client-driven innovation, collaboration, commercial thinking, transparency, and disciplined prioritization.

Benefits

• Health and welfare benefits, including health insurance coverage, with benefits that can be tailored to needs and start on the first day of employment.
• Retirement savings plan.
• Employee discounts on merchandise, services, travel, and more.
• Career growth opportunities across a portfolio of businesses and global footprint.
• Access to award-winning learning platforms and training.
• Paid holidays and paid time off (PTO) or vacation and/or sick time.
• Voluntary dental and vision programs.
• Life and disability insurance.
• The position may be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Director