HCM, Payroll & Benefits Specialist
About The Position
AssistNow is seeking an experienced HR, payroll, and benefits professional to support clients adopting Workday. The role may suit someone who has managed HR, payroll, and benefits as an office manager or operations lead, or served as an internal subject-matter expert for those areas. The successful candidate understands how policies work in daily operations, communicates clearly, and takes ownership of problems. The specialist works with client teams on process design, payroll and benefits reconciliation, and user training. Prior Workday experience is not required; AssistNow provides training and sponsors certification. The position offers a path into Workday consulting, exposure to multiple clients, and opportunities to take on larger engagements over time. The role is based in Bentonville, Arkansas, with occasional travel to client sites. Compensation is $65,000–$90,000 base, depending on experience, plus benefits.
Requirements
- Five or more years in HR operations, payroll, or benefits administration, with depth in at least one area.
- Extensive hands-on experience with UKG, ADP, Paychex, Paylocity, or another HCM/payroll platform, as an office manager, super user, or internal SME.
- Strong written and verbal communication skills; ability to facilitate working sessions, present clearly, and explain complex issues in plain language.
- Experience training and coaching colleagues or client users through process or system changes.
- Strong stakeholder management skills and comfort working with HR, payroll, benefits, and finance leaders.
- Experience reconciling records, resolving operational issues, and applying sound judgment.
- Strong Excel skills, high attention to detail, and reliable follow-through.
- Organized and able to manage competing priorities.
Nice To Haves
- Relevant experience with payroll year-end, multi-state payroll, and/or benefits open enrollment.
- CPP, FPC, or CEBS certification.
- Experience supporting a system implementation or major process change.
- Experience as an office manager or operations lead responsible for HR, payroll, and benefits.
Responsibilities
- Facilitate working sessions with client HR, payroll, and benefits teams to clarify processes, policies, and requirements.
- Document workflows, approvals, and exceptions across hiring, onboarding, changes, leave, and separation.
- Review payroll requirements, including earnings, deductions, taxes, garnishments, retroactive payments, and off-cycle payments, and reconcile results between the legacy system and Workday.
- Review benefits eligibility, enrollment, open enrollment, and qualifying life events; reconcile elections, deductions, and carrier records.
- Develop process documentation and train client users during the transition to Workday.
- Complete sponsored Workday training and certification.
Benefits
- Company-sponsored training and certification.
- Sponsored certifications, including Workday, AWS, and AI/ML platforms.
- Leadership development and mentorship.
- On-the-job learning across international markets and diverse projects.
- Flexibility, ownership, and opportunities for growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
