HBC Clerk

Hy-Vee•Madison, WI

About The Position

The HBC Clerk rotates, faces, and replenishes merchandise; reviews department cleanliness, product quality, and quantity; and helps maintain displays. The role provides courteous, friendly, and efficient service to customers and team members, supporting a positive company image and shopping experience. Duties may also include checking in and putting away products, reviewing invoices, assisting with inventory, and ordering products when asked by a supervisor. The position reports to the District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables, Fashion/Beauty/Basin Director, and Basin Department Manager. There are no supervisory responsibilities. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Less than a high school education and more than six months up to one year of similar or related experience.
Ability to follow written, verbal, or diagrammatic instructions involving several concrete variables.
Ability to add, subtract, multiply, and divide whole numbers.
Ability to understand and follow verbal or demonstrated instructions and write identifying information or request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability including clarity of vision at 20 inches or less, depth perception, and color vision.
Ability to climb, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, talk, hear, and perform repetitive motions.

Responsibilities

Provide prompt, efficient, friendly customer service with care, concern, and patience.
Smile, greet customers, learn their names, and address them by name when possible.
Help customers find products, reach items, handle heavy items, and communicate customer suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Rotate, face, and replenish merchandise while ensuring product quality standards.
Review department cleanliness, product quality, and quantity.
Check in products, put products away, and review invoices when applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Order products when asked by a supervisor.
Follow department and company requirements for personal hygiene, dress, and other policies and store guidelines.
Report to work as scheduled and on time.
Assist in other store areas and perform other job-related duties and special projects as required.