Hawaii Fulfillment Operator

doTERRA•Waipahu, HI

About The Position

The Hawaii Fulfillment Operator is a part-time position serving as the primary point person for the Hawaii Product Center and as a member of the broader fulfillment team. The role supports customers at the Product Center and helps prepare customer orders for shipping or pickup. Product Center duties include greeting customers, delivering orders and confirming pickups, using internal doTERRA systems to place or modify orders and process returns, refunds, and exchanges, coordinating order picking and verification with the fulfillment team, resolving issues, capturing customer feedback, and mentioning promotions and Healing Hands. Fulfillment duties include picking, packing, and shipping customer orders to help meet service level agreements; assisting with inventory replenishment, pick-area readiness, inbound shipment receipt and put-away, and inventory control; and maintaining a clean, organized workstation and facility. The operator follows the daily schedule, works overtime when requested or required by order volume, contributes to projects as directed by leadership, attends mandatory monthly meetings, and helps foster a respectful, positive team environment.

Requirements

Proficiency in everyday computer skills, including MS Word, Excel, Google Docs, and Google Sheets.
Ability to lift up to 50 lbs.
Excellent interpersonal skills with internal and external customers.
Ability to contribute to and promote a strong team atmosphere.
Flexibility within job duties.

Nice To Haves

Inventory control, warehousing, or fulfillment experience is highly desired.
Order entry and warehouse management system (WMS) experience is a plus.
Creative problem-solving skills are highly encouraged.

Responsibilities

Greet customers arriving at the Hawaii Product Center.
Deliver orders to customers and complete transactions confirming order pickup.
Use internal doTERRA systems to place, return, or change customer orders.
Process returns, refunds, and exchanges in doTERRA systems.
Coordinate with the fulfillment team to pick and verify customer orders, personally guiding orders through the process as needed.
Use appropriate resources to resolve problems promptly.
Capture customer feedback and mention promotions and Healing Hands to customers.
Pick, pack, and ship customer orders to help maintain service level agreements.
Assist with inventory replenishment, pick-area readiness, and organization.
Assist with preparing inbound shipments for accurate receipt and put-away.
Assist with inventory control as requested by leadership.
Maintain a clean and organized workstation and help keep the facility clean and organized.
Adhere to the daily work schedule and avoid tardiness and absenteeism.
Work overtime when requested or required due to order volume.
Contribute to projects or fulfillment team needs as requested by leadership.
Attend mandatory monthly meetings.
Show kindness, support, and respect toward fellow employees and help build a positive work environment.