Hardware Technology Support Assistant

Berklee College of Music • Boston, MA

5d • $17 • Onsite

About The Position

This role is for a Hardware Technology Support Assistant within the IT Services department. The assistant will be responsible for delivering and receiving hardware, referring complex issues to higher-level staff, and maintaining responsiveness to faculty and staff. The position requires excellent communication and organizational skills, knowledge of Macintosh systems, and a positive attitude towards customer service.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• Ability to respectfully communicate using knowledgeable descriptions that are simple to understand.
• Excellent organizational skills and the ability to stay punctual.
• Demonstrated knowledge of Macintosh operating systems and hardware.
• Positive demeanor and attitude shown through both face-to-face and digital communication.
• Interest in providing high-quality and respectful customer service to College faculty and staff.
• The ability to gracefully transition from student to College employee and effectively represent Berklee Technology Support Services when serving this function.

Responsibilities

• Deliver and receive various hardware from the computer repair center of IT Services and/or faculty and staff offices.
• Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical staff personnel for resolution as appropriate.
• Maintain a high degree of responsiveness to faculty and staff.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed