Hardware Reliability Technician, Root Cause (Starlink)

SpaceX • Bastrop, TX

6h • Onsite

About The Position

SpaceX is developing Starlink, a satellite constellation and broadband internet system serving users worldwide. The Hardware Reliability Technician on the Starlink team helps ensure the reliability and quality of Starlink user terminals and gateways through manufacturing, testing, and installation. The role supports product quality through root cause investigations, field-return analysis, production support, and continued improvement of quality processes.

Requirements

• High school diploma or equivalency certificate.
• At least 1 year of experience working in a production, mechanical, or manufacturing environment.
• Willingness to work all shifts, overtime, and weekends as needed.
• Willingness to work one of the listed shifts: C.1 (5:00 p.m.–5:00 a.m., Sunday–Wednesday), C.2 (7:00 p.m.–5:00 a.m., Sunday–Thursday), D.1 (5:00 p.m.–5:00 a.m., Wednesday–Saturday), or D.2 (7:00 p.m.–5:00 a.m., Tuesday–Saturday).
• Flexibility to accommodate schedule changes based on site operational needs, overtime, and weekend support.
• Ability to perform duties requiring standing, kneeling, crouching, twisting the upper body, and lifting up to 25 pounds unassisted.
• Willingness to work 100% onsite in Bastrop, Texas; remote work is not considered.
• Must meet U.S. Government export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations.

Nice To Haves

• At least 2 years of quality experience in a manufacturing environment.
• Experience performing root cause analysis on electrical systems and PCBAs, including diagnosing and resolving solder joint quality, component failure, and manufacturing or assembly defect issues.
• Bachelor's degree in a technical or engineering field.
• Experience working with root cause/corrective action systems.
• Self-motivation, proactivity, and experience managing multiple priorities and tasks.
• Practical experience working within quality management systems, including ISO 9001.

Responsibilities

• Communicate and resolve quality issues impacting Starlink products in a timely and effective manner.
• Document production non-conformances accurately and in accordance with established procedures.
• Support maintenance and continuous improvement of quality management system policies and procedures.
• Participate in root cause investigations on Starlink products to identify and eliminate sources of defects.
• Perform field-return triage and conduct root cause analysis on returned hardware.
• Execute PCB solder rework and X-ray inspections to support root cause analysis and MRB disposition.
• Support production teams during critical containment actions and quality alerts.
• Assess production processes for compliance with company standards and applicable industry requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED