Hardware Operations Support Specialist

Masabi • Denver, CO

13h • Onsite

About The Position

We're looking for a Hardware Operations Support Specialist to join our Professional Services Field Operations team in Denver, CO. This is a hands-on role supporting the full lifecycle of the transit hardware we deploy to customers across North America. You'll spend much of your time managing inventory, preparing hardware shipments, tracking assets and ensuring equipment is accurately documented before it reaches our customers. As you become familiar with our products, you'll gradually take on more technical responsibilities, including configuring devices, diagnosing hardware issues and carrying out basic repairs. If you're naturally curious about technology and enjoy learning how things work, this role offers a great opportunity to develop practical technical skills while playing an important part in delivering successful customer deployments.

Requirements

• Are highly organised and naturally detail-oriented
• Enjoy working with processes, documentation and keeping accurate records
• Like practical, hands-on work and solving problems
• Have a genuine interest in hardware or technology and want to develop your technical skills
• Can stay on top of your own workload and work independently when needed
• Communicate clearly and work well with colleagues across different teams
• Are comfortable using spreadsheets or inventory management systems
• Hold a valid driver's license
• Can meet the physical requirements of a warehouse-based role, including standing for extended periods, safely lifting and moving hardware or boxes weighing up to 50 lbs, and using equipment such as pallet jacks
• Some travel may be required
• You don't need an electronics background to be successful in this role.
• You're curious, open to learning, and comfortable exploring new tools that can improve productivity and problem solving.

Nice To Haves

• Previous experience in inventory, warehouse, logistics or fulfilment operations
• Experience working with hardware, electronics or repairs

Responsibilities

• Receive, inspect and organise incoming hardware deliveries
• Maintain accurate inventory records, including serial number tracking by customer and deployment
• Perform regular inventory counts and investigate discrepancies
• Keep warehouse storage organised, labelled and easy to navigate
• Ensure inventory data remains accurate across internal tracking systems
• Manage the lifecycle of internal fulfilment requests
• Pick, pack and prepare hardware shipments for customer deployments
• Label and package equipment to company and carrier standards
• Coordinate outgoing shipments while maintaining accurate shipping documentation
• Help ensure hardware reaches customers on time and in excellent condition
• Configure transit hardware prior to deployment
• Perform device diagnostics and basic hardware troubleshooting
• Learn to carry out component-level repairs, including soldering, under guidance
• Escalate more complex technical issues when needed
• Support continuous improvements to warehouse and repair processes
• Support installation planning processes and material procurement as required

Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year.
• Office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
• Private Healthcare and Life Insurance via Trinet
• Menopause support
• Training allowance of up to $1000 per year
• Enhanced family leave
• Fun and collaborative environment with a focus on making a difference in the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed