Hardware Maintenance Support Technician

ServiceTec • Denver, CO

2d • Onsite

About The Position

As Level 1 Hardware Maintenance Support Technician, you will provide essential on-site hardware maintenance, including troubleshooting printer configurations, performing break/fix repairs, and addressing general hardware issues. You’ll be responsible for resolving known problems by following established procedures and fulfilling service requests in a fast-paced work environment. When necessary, you will escalate complex issues to Level 2 or Level 3 support or engage with third-party vendors for assistance. The role also includes performing regular preventative maintenance to ensure all systems are running efficiently and effectively. Ideal candidates are quick on their feet, adaptable, and ready to handle a high volume of tasks in a dynamic setting.

Requirements

• Demonstrated focus on customer service
• Ability to negotiate security checkpoints and screening x/ray access points without assistance
• Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training

Nice To Haves

• Knowledge of relevant applications such as MS Office Suite, MS Windows 7/10
• Familiar with LAN/WAN concepts
• Experience with networking equipment
• Experience working in airports is preferred, but not a requirement
• ITIL Foundations training/qualifications advantageous

Responsibilities

• Provide essential on-site hardware maintenance
• Troubleshoot printer configurations
• Perform break/fix repairs
• Address general hardware issues
• Resolve known problems by following established procedures
• Fulfill service requests
• Escalate complex issues to Level 2 or Level 3 support
• Engage with third-party vendors for assistance
• Perform regular preventative maintenance

Benefits

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sick leave
• Paid Military Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed