Hardware Fleet Operations Specialist
About The Position
Sony Interactive Entertainment’s GDFT organization is leading cloud gaming by making console-quality games available across devices. The Hardware Fleet Operations team supports the operation of GDFT’s global hardware footprint. This role provides operational support by investigating Linux terminal-based hardware issues beyond documented workflows, identifying recurring problems, managing the hardware lifecycle, and improving runbooks and documentation. The specialist partners with engineering teams to transition operational support work to Hardware Fleet Operations and builds lightweight scripts or basic automation to reduce manual effort and help support teams perform repeatable tasks efficiently. This is a 12-month contract role based in Aliso Viejo, California, with a hybrid work arrangement. The role responds to operational support requests in a 24/5 environment and is compensated at $40–$45 per hour.
Requirements
- 2–3 years of hands-on experience supporting or troubleshooting Linux-based systems.
- Prior experience in a technical support, operations, or IT service delivery role.
- Comfort working primarily in Linux terminal environments.
- Experience following and improving runbooks, documentation, and operational processes.
- Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
- Strong written and verbal communication skills, including the ability to document issues and solutions clearly for technical and non-technical audiences.
Nice To Haves
- Linux terminal-based troubleshooting.
- Basic scripting or automation, such as Bash, Python, or similar.
- IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent).
Responsibilities
- Respond to operational support requests in a 24/5 environment, meet SLAs, and prioritize work across internal customers and cross-functional teams.
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, including investigating issues beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
