Hardware Department Head

Gillman Home Center • Frankfort, IN

5d

About The Position

The Hardware Department Head provides accurate product knowledge and quality customer service. The position serves customers, maintains the hardware department’s organization and inventory, and supports store operations and safety. This is a full-time role scheduled for up to 40 hours per week. Days and hours vary, and availability for days, evenings, and weekends is required. The position does not currently supervise direct employees.

The ideal candidate can meet the physical requirements with or without reasonable accommodation, including prolonged standing and walking and occasionally lifting up to 20 pounds. The role requires a high school diploma or GED, at least two years of customer service experience, at least one year of retail experience, and at least two years of product knowledge for items in the assigned department.

Gillman Home Center provides equal employment opportunities in accordance with applicable federal, state, and local laws. This job description is not an exhaustive list of duties; responsibilities and activities may change at any time with or without notice.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• At least 1 year of retail job experience.
• At least 2 years of product knowledge of items in the assigned department.
• Ability to complete the physical requirements of the job with or without reasonable accommodation, including prolonged standing and walking and lifting up to 20 pounds at times.
• Availability to work days, evenings, and weekends.

Responsibilities

• Provide excellent customer service and treat team members, vendors, and customers with courtesy and respect.
• Greet and assist customers, answer questions, resolve concerns, and advise customers on project and product solutions; offer add-on sales when appropriate.
• Perform customer service tasks such as cutting keys, filling propane, operating the register, and assisting with rental transactions.
• Provide point-of-sale assistance, including operating the register, bagging items, helping load products, and answering inquiries.
• Recover the department daily by facing and organizing inventory, keeping products in their correct locations, and ensuring aisles are clean and unobstructed.
• Ensure products in the department are stocked properly.
• Monitor and adjust minimum and maximum order points, work back stock, make inventory adjustments, order inventory as needed, and complete purchase orders and related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Open and close the store as assigned.
• Perform store maintenance as needed, including cleaning common areas, removing trash, sweeping parking lots and sidewalks, and removing snow.
• Keep customers a priority while working in the department.
• Maintain a safe working environment and situational awareness; identify and report safety issues or concerns to management.
• Assist in other departments as needed.
• Follow company policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• Cancer coverage.
• Accident coverage.
• Life insurance.
• 401(k) plan with employer contribution.
• Company-paid $25,000 life insurance plan.
• Employee discount.
• Vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED