Hardware Configuration Specialist

SpotOn • Troy, MI

10d • Onsite

About The Position

SpotOn is seeking a Hardware Configuration Specialist to independently perform hardware setup, software loading, and firmware updates to ensure devices are deployment-ready. This role is crucial for maintaining inventory accuracy, meeting configuration quality standards, and identifying process improvements to ensure smooth operations. SpotOn is a company dedicated to providing independent restaurants with the tools they need to compete and thrive, offering award-winning point-of-sale systems and AI-powered profit tools. They are recognized as a Great Place to Work and are committed to helping operators work smarter and increase profits.

Requirements

• Proven knowledge of Android OS, POS hardware, and configuration processes.
• Hands-on experience with EloView, Paxstore, ChefTab, and FreshKDS systems.
• Strong organization, accuracy, and documentation skills.
• Ability to troubleshoot and resolve basic configuration issues.
• Understanding of warehouse inventory systems and data accuracy practices.
• 2 –3 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.
• A high school diploma or GED is required.
• Fluent in English (written and verbal).

Nice To Haves

• Associate degree in Business, Supply Chain, or related fields preferred.
• Certifications in Supply Chain Management or Lean methodologies preferred.
• An equivalent combination of education and experience may be considered.
• Additional languages are preferred but not required.

Responsibilities

• Configure and update hardware to meet specifications for deployment.
• Maintain 99%+ accuracy in configuration, serial number tracking, and documentation.
• Identify and quarantine DOA or unconfigurable hardware and report findings.
• Ensure proper bin placement and labeling for configured equipment.
• Conduct QA checks to verify firmware and software accuracy before release.
• Collaborate with shipping and deployment teams to meet order timelines.
• Suggest improvements that reduce configuration errors or lead times.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED