3PL Configuration Specialist

ConnectUs Corp•Upper Merion Township, PA

13h•$23 - $25•Onsite

About The Position

Connectuscorp is seeking a highly organized, detail-oriented 3PL Configuration Specialist to support the configuration, setup, and execution of customer-specific logistics programs within a fast-paced third-party logistics environment. This role is ideal for someone who is agile, flexible, highly attentive to detail, and comfortable managing multiple priorities simultaneously. The Configuration Specialist will be responsible for translating customer requirements and Statements of Work (SOWs) into accurate operational configurations, workflows, instructions, and processes. The position requires the ability to follow intricate, multi-step processes while recognizing that requirements, priorities, and customer needs can change quickly. The successful candidate will be disciplined enough to follow established procedures precisely while remaining adaptable when circumstances require a change in direction.

Requirements

2+ years of experience in 3PL, logistics, supply chain, warehouse operations, configuration, implementation, project coordination, or a related operational environment preferred.
Demonstrated ability to follow detailed and multi-step processes accurately.
Strong organizational and time-management skills.
Proven ability to manage multiple tasks, projects, and deadlines simultaneously.
Exceptional attention to detail.
Ability to work effectively in a fast-paced environment where priorities may change frequently.
Strong analytical and problem-solving abilities.
Ability to interpret business requirements, process documentation, work instructions, and Statements of Work.
Strong written and verbal communication skills.
Comfortable working across multiple systems and learning new platforms quickly.
Proficiency with Microsoft Excel and other Microsoft 365 applications.
Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

Previous experience within a third-party logistics (3PL) environment.
Experience supporting customer onboarding or implementation projects.
Familiarity with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, order management systems, or inventory management platforms.
Experience configuring customer-specific workflows, business rules, or operational requirements.
Experience working from SOWs, implementation documents, process maps, or technical specifications.
Familiarity with inventory management, fulfillment, shipping, receiving, kitting, device configuration, or reverse logistics processes.
Experience with process documentation, change management, and quality-control procedures.

Responsibilities

Configure customer programs according to approved requirements, Statements of Work (SOWs), specifications, and operational procedures.
Translate customer and business requirements into clear, executable configurations and workflows.
Set up and maintain customer-specific requirements related to inventory, receiving, fulfillment, shipping, device handling, kitting, labeling, packaging, and other logistics activities.
Ensure configurations accurately reflect contractual and operational requirements before programs move into production.
Perform detailed reviews and validation of configurations prior to implementation.
Maintain configuration documentation and update requirements as programs evolve.
Follow established change-control processes when customer or operational requirements are modified.
Coordinate configuration changes across systems, processes, and operational documentation.
Follow detailed, intricate, and sometimes customer-specific processes with a high degree of accuracy.
Execute multi-step procedures without skipping required validation or quality-control activities.
Carefully review documentation, specifications, work instructions, and customer requirements.
Identify discrepancies, missing information, conflicting requirements, or potential configuration issues before they impact operations.
Conduct quality checks to confirm configurations meet documented requirements.
Maintain accurate records of configuration decisions, changes, testing, and approvals.
Support root-cause analysis when configuration or process issues occur.
Help improve documentation and processes based on lessons learned from implementations.
Manage multiple customer configurations, projects, changes, and deadlines simultaneously.
Prioritize work based on customer commitments, implementation schedules, operational dependencies, and business impact.
Shift between projects and priorities quickly while maintaining accuracy and attention to detail.
Track open items, dependencies, approvals, and outstanding requirements across multiple programs.
Recognize when priorities have changed and adjust workload accordingly.
Communicate proactively when timelines, requirements, or dependencies create potential risks.
Maintain organization and documentation even when managing a high volume of concurrent activities.
Work closely with Account Management, Operations, Warehouse, IT, Solutions, Sales, and customer-facing teams.
Participate in customer onboarding and implementation activities.
Review SOWs, customer requirements, and implementation documentation to ensure operational requirements are clearly understood.
Ask detailed questions to clarify ambiguous or incomplete requirements before configuration.
Coordinate with technical teams when configurations involve system integrations, automation, data exchanges, or other technology dependencies.
Support operational teams during new customer launches and program changes.
Communicate configuration requirements clearly to both technical and non-technical stakeholders.
Escalate risks, inconsistencies, or unresolved requirements to the appropriate teams.