3PL / Operations Specialist
About The Position
52Launch is a full-service design and technology company that takes product ideas from concept to market. We partner with entrepreneurs and growing businesses to handle every step: industrial design, sourcing, manufacturing, branding, and marketing; all integrated, all in-house. We are seeking a highly organized, creative, and proactive Operations Specialist. This role combines operations, logistics, and warehouse management. The ideal candidate is passionate about building processes that will deliver 100% inventory accuracy and on time shipping to clients while keeping our clients and team informed on international shipments. This individual will play a key role in evolving and maintaining a profitable 3PL inside 52Launch.
Requirements
- 3–6 years of experience in an operations management role within a product-based business
- Proficiency (intermediate to expert) in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office (Word, Excel, PowerPoint)
- Demonstrated experience managing warehouse operations, including inventory management systems (IMS/WMS)
- Experience directly supervising and developing warehouse staff
- Working knowledge of international logistics, freight, and customs compliance
- Experience owning or contributing to P&L reporting and budget tracking
- Excellent written and verbal communication skills, with strong organizational and time-management abilities
- Proven ability to manage multiple brands, product lines, or projects simultaneously in a fast-paced environment
Nice To Haves
- Degree or certification in business administration, operations management, supply chain management or equivalent experience
- Experience working with project management software (Click Up preferred)
- Familiarity with dealing directly with clients
- Experience coordinating full time and temporary staff
Responsibilities
- Oversee operations of the 52Launch warehouse and fulfillment center.
- Ensure accurate, efficient receiving, storage, picking, packing, and shipping.
- Track and reconcile inventory levels within Shopify (or other e-commerce platforms) and the Warehouse Management System.
- Manage import and export operations, including compliance with customs regulations, documentation, and international shipping requirements.
- Procure competitive quotes from international freight forwarders, ocean/air carriers, and customs brokers.
- Build and maintain relationships with international shipping partners and customs agents.
- Coordinate the timely booking and scheduling of international freight shipments.
- Track shipments in transit to ensure on-time arrival and proactively resolve delays or customs holds.
- Verify all required export/import documentation (commercial invoices, packing lists, bills of lading, certificates of origin).
- Oversee inbound and outbound freight operations — scheduling carriers, coordinating with vendors.
- Manage relationships with carriers, suppliers, and 3PL clients.
- Ensure on-time delivery and high order accuracy.
- Resolve shipping exceptions, damaged goods, or customer escalations.
- Supervise warehouse associates, team leads, and/or supervisors.
- Oversee WMS (Warehouse Management System) usage and data integrity.
- Ensure proper documentation and compliance with SOPs.
- Serve as the main point of contact for 3PL customers for operational matters.
- Resolve escalated service issues promptly and professionally.
- Track and approve invoices for transportation and warehouse services.
- Ensure compliance with contracts, service level agreements (SLAs), and regulatory requirements.
- Weekly reporting on progress to goals for shipping and 3PL revenue.
- Experience collaborating with cross-functional teams (sales, creative, and product).
Benefits
- Competitive compensation package with bonus plan based on individual and company performance
- Comprehensive health, dental, disability, and life insurance plans
- Paid time off and paid holidays
- IRA / retirement company contribution
- Growth opportunities within an expanding organization
- Company socials, lots of 52Launch apparel, dogs allowed in office, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
