Client Services Specialist, 3PL

The PCA Group • Melville, NY

3d

About The Position

As a Client Services Specialist, 3PL, you'll play a key role in ensuring the success of our third-party logistics (3PL) clients. Working alongside an experienced Account Management team, you'll help coordinate day-to-day operations, support client requests, and collaborate with multiple departments to ensure orders move efficiently from warehouse to customer. This role offers hands-on exposure to transportation, warehousing, fulfillment, inventory management, and supply chain technology, making it an excellent opportunity for someone looking to build a long-term career in logistics, operations, supply chain, customer success, or account management.

Requirements

• High school diploma or equivalent
• Experience in customer service, logistics, transportation, warehousing, fulfillment, order management, retail, administrative support, or account coordination
• Experience working with CRM, ERP, WMS, SaaS, or ticketing platforms
• Bilingual in English and Spanish is a plus
• Basic proficiency with Microsoft Office, Outlook, Excel, and other business applications
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Exceptional attention to detail and follow-through
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional, customer-focused mindset with strong problem-solving skills
• Comfortable collaborating with clients and cross-functional teams
• Willingness to learn logistics, warehousing, transportation, fulfillment, and supply chain operations

Responsibilities

• Serve as the day-to-day operational point of contact for assigned client accounts, building trusted relationships through responsive and professional communication
• Provide timely updates regarding orders, inventory, shipping, fulfillment, and operational activities
• Coordinate daily logistics activities across transportation, warehousing, fulfillment, and inventory management to ensure service commitments are met
• Track orders, investigate delays or discrepancies, and proactively communicate solutions before issues impact the customer
• Partner with Operations, Inventory, Transportation, Finance, Technology, and Account Management teams to ensure seamless execution of client requests
• Research and resolve client inquiries from initial investigation through resolution, ensuring a positive customer experience
• Identify recurring operational issues, perform root-cause analysis, and support corrective actions and continuous improvement initiatives
• Review operational reports, KPIs, and service metrics to help monitor performance and identify trends
• Communicate operational risks, inventory concerns, shipping delays, or service exceptions to internal teams and clients as appropriate
• Maintain accurate client records and documentation across company systems
• Learn and become proficient with company technologies, including CRM, WMS, SaaS platforms, and other logistics software
• Continuously looking for opportunities to improve communication, efficiency, service quality, and internal processes

Benefits

• Phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision, along with supplemental benefits available after 60 days
• 401K available after 1 year of service with up to a 4% match
• 12 days PTO, pro-rated for your first year, based on your start date
• Paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED