Technical Services 3PL Supervisor

Shearer Companies•Elkridge, MD

1d•$75,000 - $85,000•Onsite

About The Position

Lead People. Drive Operations. Solve Technical Challenges. Are you a hands-on leader who enjoys the fast pace of logistics and the challenge of working with technology? Do you thrive when you're solving problems, improving processes, and helping a team perform at its best? We're looking for a Technical Services 3PL Supervisor to join our team and play a key role in delivering high-quality logistics and technical services for our customers. This is more than a traditional warehouse leadership role-you'll be at the intersection of technology, logistics, customer service, and team leadership. In this role, you'll lead day-to-day operations involving technical equipment, including staging, imaging, configuration, testing, troubleshooting, repair, refurbishment, inventory management, fulfillment, and reverse logistics. You'll work directly with warehouse teams, technical support, customers, vendors, and leadership to keep operations running smoothly and ensure customer expectations are exceeded.

Requirements

2–5 years of experience in logistics, supply chain, IT, business administration, or a related field preferred.
Previous supervisory or leadership experience preferred.
Experience with technical equipment deployment, repair, configuration, imaging, or troubleshooting preferred.
3PL, warehouse, distribution, fulfillment, or reverse logistics experience is a plus.
Ability to obtain required TSA certification.
Strong verbal and written communication skills.
Excellent organizational, time-management, and problem-solving skills.
Ability to work independently and make sound, timely decisions.
Strong interpersonal and leadership skills.
Ability to effectively communicate with employees at all levels.
Bilingual English/Spanish is a plus.

Responsibilities

Lead and supervise teams responsible for the testing, imaging, configuration, troubleshooting, staging, repair, and refurbishment of technical equipment.
Oversee reverse logistics, including returns, repairs, replacements, and asset recovery.
Ensure equipment is accurately prepared, tested, and validated to meet customer specifications and quality standards.
Coordinate technical support activities related to product deployment and hardware integration.
Manage inbound and outbound warehouse operations, including receiving, storage, picking, shipping, and fulfillment.
Ensure compliance with safety, security, shipping, and customer-specific procedures.
Serve as a key point of contact for customers when escalated issues arise involving shipments, orders, damages, or other operational concerns.
Organize daily workloads and staffing to maximize productivity and meet customer and company goals.
Monitor team performance and implement process improvements that increase efficiency, quality, and accuracy.
Lead investigations into pick-and-ship errors, identify root causes, and help prevent repeat issues.
Provide productivity and efficiency reporting to management.
Support accurate and timely customer billing in partnership with Corporate and Billing teams.
Train, coach, and develop new and existing employees.
Help develop lead personnel who can support training and day-to-day operations.
Monitor temporary employee performance, hours, and agency billing.
Partner with management to anticipate staffing needs and adjust resources as business demands change.
Coordinate special warehouse and technical projects.
Oversee weekly, quarterly, and annual cycle counts.
Promote a clean, safe, organized, and professional work environment.