Client Services Specialist

Compliance Holdings•Pikesville, MD

18h•$45,000 - $50,000•Remote

About The Position

The Client Services Specialist position is responsible for serving as the key point of contact for assigned clients throughout the annual Affordable Care Act (ACA) reporting process. The Client Services Specialist is the point person for our clients and provides overall project management, including the proactive initiation of communications and delivery of services and resources to support the annual reporting process. This position is extremely client-focused, and one is expected to exercise mature judgment and communication proficiency while having the ability to identify and resolve problematic issues while providing the highest level of customer service. This position requires superior communication, writing abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, and the ability to manage time, handle multiple priorities, and work independently are also essential.

Requirements

College degree and/or two to four years of work experience that was client-facing and required consistent customer service etiquette and skills.
At least 2 years of experience
Proficient in Microsoft Office, particularly Excel, and comfortable using Microsoft Windows PCs.

Nice To Haves

Knowledge of principles and practices of employee benefits compliance.
Working knowledge of federal laws and regulations and government report preparation.
Industry experience related to Lumelight’s business or customer needs

Responsibilities

Develop and maintain effective working relationships as a liaison with clients and Lumelight team members.
Manage and monitor client accounts to ensure that all records and information from which services are provided are received in a timely manner.
Collect data and analyze for accuracy, while monitoring client engagement and satisfaction.
Communicate effectively and efficiently with clients and team members.
Identify problems or issues and ensure all are responded to and resolved accordingly.
Ensure on-time and accurate reporting to meet contractual requirements and client expectations.
Maintain current working knowledge of benefit laws and regulations, specifically ones tied to the Affordable Care Act.
Represents Lumelight Team when interacting with broker/client.
Provide quality control for ACA reporting clients.
Other duties as assigned.