About The Position

The Sales Associate delivers a positive customer experience through excellent service, relationship-building, merchandise assistance, product recommendations, and transaction processing. The role supports sales and store key metric performance, maintains merchandise presentations, and collaborates with store operations teams to meet store objectives. The Sales Associate helps create a friendly store environment that encourages customer loyalty and satisfaction. This is an hourly position.

Requirements

  • Dedication to customer service and a drive to achieve store objectives.
  • Skills and experience to perform the role, with a commitment to continuous learning.
  • Ability to take ownership of assigned tasks and contribute to store success.
  • Excellent communication skills.
  • Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
  • Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
  • Ability to regularly move around all store areas and remain accessible to customers.
  • Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 lbs.

Responsibilities

  • Take ownership and initiative in achieving personal goals, store objectives, and daily priorities.
  • Greet, engage, and assist customers, providing a welcoming environment and personalized service.
  • Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
  • Build customer relationships to foster loyalty and repeat business.
  • Process transactions accurately and efficiently, and handle customer inquiries, returns, and concerns professionally and promptly.
  • Maintain appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and store cleanliness through recovery and stock replenishment.
  • Use training tools and feedback to improve product knowledge, selling skills, and performance; stay informed about products, promotions, policies, and store events.
  • Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
  • Support store operations, including fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
  • Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.
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