Halo HOST High Volume (Part-Time)

Kimpton Hotels & Restaurants • Denver, CO

3d

About The Position

Provide guests with information and support by phone or in person in a professional and gracious manner. Receive and coordinate reservations and seating for daily and/or nightly service while delivering outstanding guest service. Act as an advocate for the restaurant, create highly personal experiences, and build relationships that encourage guests to return.

The role includes greeting restaurant guests, providing information about the area, seating guests fairly and consistently, managing host-stand paperwork and supplies, booking reservations, and supporting restaurant operations. Hosts may also take room-service orders where applicable, check floor and table accuracy and cleanliness, assist with bussing, refill beverages, and respond to other restaurant and customer-service requests. Employees may take on responsibilities beyond this description as needed.

Kimpton describes its workplace as quirky, empowering, and welcoming of employees' diverse backgrounds and personalities. The company emphasizes heartfelt human connections, creativity, self-leadership, and improving the lives of coworkers, guests, owners, and communities.

Requirements

• Be able to prioritize multiple tasks in a dynamic environment.
• Be able to learn, retain, and present product, menu, and allergy information to guests.
• Have knowledge of, or the ability to learn, the restaurant point-of-sale system and reservation system.
• Have excellent interpersonal communication skills and a passion for hospitality and creating unique, memorable guest experiences.
• Have a flexible schedule and be able to work weekends, nights, and holidays when needed.

Nice To Haves

• Previous customer-service or hospitality experience is preferred.
• Food Handler Certification, if applicable.

Responsibilities

• Greet restaurant guests, demonstrate knowledge of the area, and provide information when asked.
• Provide fair and consistent seating of guests.
• Handle paperwork accurately and keep the host stand stocked and tidy.
• Receive incoming calls and accurately book guest reservations.
• Take room-service orders when applicable.
• Check the floor and tables for accuracy and cleanliness and assist with bussing tables.
• Help servers by refilling beverages when needed.
• Perform other restaurant and customer-service-related requests for guests.
• Take on responsibilities outside the job description when needed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed