Part Time Gym Operations

Momentum Indoor Climbing•Seattle, WA

4d•$21 - $28•Onsite

About The Position

Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Operations staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, opening and closing, and cleaning. Building positive relationships and a strong gym community is an important component of this position. Previous customer experience is required, group facilitation and an instructional background are preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team.

Requirements

Must be at least 18 years of age
Must have at least 6 months of climbing experience and show a strong enthusiasm for climbing
A customer service background is highly preferred
Basic computer skills are required including familiarity with Microsoft Office and Google Drive
Must be able to communicate clearly and effectively in person, through email, and over the phone
Individuals must be highly organized and able to maintain complex personal schedules
First Aid & CPR certifications are required. May obtain within first 3 months of employment

Nice To Haves

Group facilitation and an instructional background are preferred
Previous customer experience is required

Responsibilities

Open and close the gym
Provide high-quality customer service in a way that fosters a positive community consistent with the Momentum vision and values
Go the extra mile. Meet our guests more than halfway in your interactions
Seek to make a personal connection with our patrons through conversation
Greet individuals on the way in and out of the facility
Take phone calls, resolve issues, and be an expert resource in the facility
Give facility tours and share your enthusiasm for climbing
Assist in cleaning as necessary
Balance the demands and needs of multiple customers simultaneously
Present yourself in a friendly, authentic, and professional way.
Wear designated staff apparel while working
Be clean and approachable in your appearance
Show up on time and pitch in extra when needed
Be knowledgeable about all the services Momentum offers and help customers find the service that best suits them
Aid customers and fellow staff members in all things membership related such as sign-ups, freezes, cancellations
Verify that all climbers have purchased access to the facility
Operate our gym management software and conduct point of sale transactions
Keep up to date on gym events and seasonal offerings and make recommendations to customers when appropriate
Monitor the gym and mitigate unsafe situations before they become a problem
Verify Momentum visitors have current waivers and all necessary certifications
Educate climbers on best practice techniques including downclimbing and falling techniques
Take corrective action when needed to maintain safety standards