GxP IT Associate Engineer, GxP IT Support

ModernaTX • Norwood, MA

1d • Onsite

About The Position

The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. The Associate Engineer will be responsible for interacting with site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. Additionally, the role is responsible for end-user support and AV for meeting rooms.

Requirements

• Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
• Minimum of 1-3 years of experience supporting IT systems in manufacturing and labs.
• Experience working in a BioPharma, GxP environment
• Some experience working with virtual environment (VMware/Hyper-V) and/or cloud platform (AWS preferred)
• Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.)
• Some experience working with Cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.)
• Some experience working with infrastructure tools (Dynatrace, Pager Duty, Splunk)
• Excellent Windows trouble shooting skills, as well as hardware trouble shooting skills.
• Experience with Apple device support for both MacOS and iOS, including the JAMF environment
• Experience with Service Now a plus
• Basic understanding of network routing, switching and firewall concepts.

Responsibilities

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
• Support change control execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools available to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high-quality, customer-centric experience in all end-user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after-hours or weekend support activities as needed based on manufacturing demands.

Benefits

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level