GxP IT Associate Engineer, GxP IT Support

Moderna • Norwood, MA

2d • $100,400 - $160,700 • Onsite

About The Position

The GxP IT Associate Engineer role serves as a critical link between IT and Operational Technology (OT), responsible for ensuring robust, compliant systems performance and providing exceptional end-user support. This position interacts with site operations, including automation engineers, QC analysts, warehouse teams, and manufacturing operators. The role also includes responsibility for end-user support and managing AV for meeting rooms.

Requirements

• Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
• Minimum of 1-3 years of experience supporting IT systems in manufacturing and labs.
• Experience working in a BioPharma, GxP environment
• Some experience working with virtual environment (VMware/Hyper-V) and/or cloud platform (AWS preferred)
• Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.)
• Some experience working with Cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.)
• Some experience working with infrastructure tools (Dynatrace, Pager Duty, Splunk)
• Excellent Windows trouble shooting skills, as well as hardware trouble shooting skills.
• Experience with Apple device support for both MacOS and iOS, including the JAMF environment
• Basic understanding of network routing, switching and firewall concepts.
• Must qualify as a U.S. person (citizen, permanent resident, asylee, or refugee) due to export control laws.

Nice To Haves

• Experience with Service Now a plus

Responsibilities

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
• Support change control execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools available to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high-quality, customer-centric experience in all end-user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after-hours or weekend support activities as needed based on manufacturing demands.

Benefits

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level