Guest Services - Old National Centre

Live Nation Entertainment•Indianapolis, IN

About The Position

The Guest Service member interacts with customers to provide information about products and services and to handle and resolve complaints. Employees play a leading role in guests’ service experience, with safety for employees and guests as the first priority. The role emphasizes care, service excellence, and efficiency. The position also includes supporting the venue’s sustainability program and helping close the venue after shows. Other tasks may be assigned by the Guest Services Manager.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and communications experience.
Strong strategic-thinking and creative problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Acute judgment, tact, and diplomacy.
Strong sense of teamwork and ability to execute programs.
Ability to walk constantly, climb stairs, and lift and carry 50 pounds or more; occasional sitting is required.
Applicants for employment in the U.S. must possess work authorization that does not require employer visa sponsorship.

Responsibilities

Deliver exemplary customer service to maintain customer loyalty.
Answer inbound calls and in-person inquiries, analyze customer concerns, and determine effective resolutions.
Adapt to customer needs, ensure they are understood, and take appropriate action to meet or exceed expectations.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products.
Provide information about products or services by telephone or in person; take or enter orders, cancel accounts, or obtain details of complaints.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Participate in the venue’s sustainability program, which may include conserving resources, preventing waste, sorting waste, collecting recycling, and educating fans about sustainability efforts.
Work with fellow team members to close the venue after shows, which may include collecting recyclables and picking up and properly storing event equipment such as lawn chairs and barricades.
Perform other tasks as assigned by the Guest Services Manager.