Guest Services - Old National Centre

Live Nation Entertainment • Indianapolis, IN

2d

About The Position

The Guest Service member interacts with customers to provide information about products and services and to handle and resolve complaints. Employees play a leading role in guests’ service experience, with a focus on safety, care, service excellence, and efficiency. The role also includes supporting the venue’s sustainability program and helping close the venue after shows.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Strong teamwork skills and ability to execute programs.
• Ability to walk constantly, climb stairs, lift and carry 50 lbs. or more, and sit occasionally.
• U.S. work authorization that does not require employer visa sponsorship.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty and resolve customer concerns through analysis.
• Respond to inbound calls and in-person inquiries, determine effective resolutions, and take appropriate action to meet or exceed customer expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Provide information about products and services, take or enter orders, cancel accounts, and obtain complaint details by telephone or in person.
• Record details of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Participate in the venue’s sustainability program, which may include conserving resources, preventing waste, sorting waste, collecting recycling, and educating fans about sustainability efforts.
• Work with fellow team members at the end of shows to close the venue, which may include collecting recyclables and picking up and properly storing event equipment such as lawn chairs and barricades.
• Perform other tasks as assigned by the Guest Services Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED