Guest Services
Children's Health StarCenters•Northlake, TX
•Onsite
About The Position
Responsible for educating and assisting customers with all in-house programs as well as issuing rental equipment, billing guests, processing registrations, and ensuring patrons follow all safety regulations while using our facility. This position is not eligible for remote work.
Requirements
- Customer service-oriented, preferably with previous customer service experience
- Reliable team player
- Must be able to read and understand written instructions
- Ability to regularly work nights, weekends, holidays, and special events
Nice To Haves
- First aid training is preferred
Responsibilities
- Greet and welcome each customer
- Record sales transactions, process registrations, and take payments
- Perform routine clerical duties, including answering phones, filing, updating the program boards, etc.
- Enroll customers in facility leagues and internal and public programming sessions
- Provide information on the facility, entertainment, and sports options and facility rules and regulations
- Ensure that all guests attending public programs have completed the required online waiver prior to participation
- Monitor public facility-use sessions and verify all participants have paid the applicable admission fees
- Assist with concessions operations while following all required food handling, sanitation, and safety procedures at applicable locations
- Maintain a clean and organized environment for all guests and staff
- Enforce facility rules and regulations
- Assist with the setup and breakdown of various equipment as needed
- Assist in cleaning duties to maintain a clean facility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
