Guest Services

Creekside Post Acute • Hopewell, VA

21h • Onsite

About The Position

Creekside Post Acute is hiring a part-time Guest Services team member in Hopewell, Virginia. The Guest Services team provides a welcoming, high-quality guest experience from admission through discharge. The role serves as a liaison between patients, residents, families, staff, and departments, helping patients and families transition into the facility and connecting them with the appropriate services and contacts.

The position leads the Ambassador Rounds program, checks that rooms are ready for admission, helps explain the facility’s services and departments, and serves as a primary contact for patient and family needs. It also supports admissions and activities, engages with new admissions and their families, and encourages positive reviews and sharing success stories. The successful candidate is professional, personable, friendly, and able to manage varied communications, administrative tasks, and competing priorities. The role is part-time weekend work, with hours listed as 11:30 a.m.–8 p.m.

Requirements

• Exceptional customer service skills.
• Professional, personable, and friendly manner.
• Ability to handle a variety of communication situations and administrative tasks while multitasking.
• Appropriate computer skills to accomplish required tasks.
• Ability to understand staff roles and functions in order to address needs appropriately.

Responsibilities

• Conduct daily Ambassador Rounds to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with their transition.
• Understand staff members’ roles and functions to address needs appropriately.
• Complete administrative projects as directed by the supervisor.
• Support the admissions and activities departments with tours, paperwork, and engagement.
• Help educate patients and families about facility services and departments and act as a primary contact for their needs.
• Engage with patients and families to encourage positive reviews and share success stories.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed