Guest Services Vault Banker (Variable Shift)

Rail City Casino•Sparks, NV

About The Position

Responsible for providing friendly, excellent service to internal and external guests at the Guest Services Center. The role answers questions about the casino rewards program, encourages loyalty, and promotes property events, promotions, and prizes. It conducts guest transactions accurately and efficiently, including exchanging gaming instruments for cash, maintaining cage cash summaries and balance sheets, and completing Title 31 MTL logs and related paperwork. The position also provides transaction authorizations to Guest Services Cashiers when needed and prepares for and assists with kiosk and ATM cash fills. The position supports guest services, marketing activities, promotions, events, and giveaways while maintaining accurate financial and guest records and protecting the confidentiality of guest information. It requires a Nevada Gaming Registration. The role’s work environment includes prolonged standing, loud background noise, secondhand smoke, high noise levels, bright lights, and dust; physical duties include lifting and carrying at least 40 pounds regularly, as well as pushing, pulling, stooping, bending, and reaching.

Requirements

At least six months of previous guest service experience and cash-handling experience; casino experience is preferred.
Able to initiate and engage in conversation professionally and in a friendly manner.
Excellent guest-relations and communication skills, and good organizational skills.
Detail-oriented and a positive team player.
Basic math and computer skills, including Excel.
At least 21 years of age.
Fluent in reading, writing, and speaking English.
Nevada Gaming Registration.
Able to stand for long periods, up to and including a full shift.
Able to converse clearly and efficiently over the telephone in an environment with loud background noise.
Able to lift, push, pull, and carry, including regularly lifting and carrying at least 40 pounds.
Able to stoop, bend, and reach.
Manual dexterity to write and operate a computer and cash register.
Able to listen and respond to visual and aural cues.
Able to handle the demands of many guests simultaneously.
Able to tolerate secondhand smoke, high noise levels, bright lights, and dust.

Nice To Haves

Experience with and knowledge of Title 31.
High school diploma or equivalent.
Previous guest service and cash-handling experience in a casino.

Responsibilities

Promote property events by making daily announcements.
Assist players, including guiding them through the promotional kiosk, answering questions about promotional activities and rewards, and enrolling new players.
Greet and welcome guests in a pleasant and professional manner.
Use company technology to provide casino rewards program services.
Participate in marketing activities from concept planning through event execution.
Facilitate property promotions, events, and giveaways.
Provide timely, friendly, and courteous service; respond to and resolve guest complaints when able.
Act as emcee for drawings, giveaways, and special events when needed.
Answer guest and team-member questions and remain knowledgeable about property events and attractions.
Maintain accurate guest and account records to support effective communication.
Promote and enroll guests in Truckee Gaming’s One Card rewards program.
Perform cash transactions involving gaming and monetary instruments.
Maintain confidentiality of data and guest information.
Maintain the accuracy of the cash drawer and transaction paperwork.
Maintain available funds in property ATM kiosks and participate in fills and reconciliation.
Maintain and supply property outlet banks.
Maintain cage shift cash summaries and balance sheets.
Balance Main Bank within variance policy standards.
Provide system authorizations for Guest Services Cashiers as needed.
Perform other duties as assigned.