Guest Services - Housing Available

POWDR • Truckee, CA

1d • Onsite

About The Position

Woodward Tahoe is seeking Guest Services Team Members for the upcoming winter season. This role is ideal for someone who thrives in a fast-paced, guest-focused environment, acting as the first point of contact for guests and setting the tone for their mountain experience. Responsibilities include greeting, guiding, problem-solving, and spreading positive energy. This is a Full-Time or Part Time, Seasonal position with employee housing available.

Requirements

• Previous customer service or guest-facing experience preferred
• Strong communication and problem-solving skills
• Positive, team-oriented attitude and ability to stay cool under pressure
• Comfortable working with computers and POS systems
• Must be 18+ and able to work during peak periods (holidays, weekends)

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email
• Sell and print lift tickets, season passes, and other resort products
• Handle guest issues with empathy, patience, and problem-solving finesse
• Direct guests to amenities, activities, and mountain operations
• Assist with check-in and registration for camps, events, and rentals
• Process transactions and maintain accurate records in POS systems
• Monitor guest flow and ensure smooth operations at main entrances
• Communicate clearly with other departments to keep guests informed

Benefits

• Starting pay: $18/hour
• Employee housing available – starting at just $350/month
• Free season pass to Boreal, Soda Springs, and all POWDR resorts
• Full access to the Bunker—Woodward Tahoe’s indoor training facility with trampolines, foam pits, skateparks, and more
• Discounts on food, retail, and gear
• Discounts for friends and family
• Work in a fun, supportive, mountain-town environment
• Career advancement opportunities across the Woodward and POWDR network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed