Coordinator, Housing Operations and Guest Services

Tyler Junior College • TJC Central Campus, TX

5d • Onsite

About The Position

The Coordinator, Housing Operations and Guest Services is a 12-month full-time staff position that reports to the Assistant Director, Housing Operations. This position is responsible for coordinating and overseeing the logistical aspects of camps and conferences hosted within the residential facilities, as well as ensuring the efficient operation of mail services and front desk activities. The Coordinator, Housing Operations and Guest Services provides essential customer service and serves as a liaison between housing operations, campus departments, and external stakeholders.

Requirements

• High school diploma or equivalent
• Two years of experience working with a diverse population, including education, camps/conferences, or other related experience.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.
• Must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

Nice To Haves

• Associate’s Degree
• Experience working in residential life and housing or student life offices
• Familiarity with housing management software (e.g., StarRez)

Responsibilities

• Coordinate the scheduling, housing assignments, and logistical needs for camps and conference groups.
• Serve as the primary point of contact for camp and conference organizers.
• Develop and implement check-in/check-out processes for summer camps and conference attendees.
• Collaborate with housekeeping and maintenance teams to ensure rooms are prepared and facilities are in working order.
• Manage billing and payments for camps and conferences.
• Maintain accurate records and reports for all camps and conference activities.
• Oversee the daily operations of the mailroom, ensuring timely sorting, delivery, and distribution of mail/packages to students and staff.
• Ensure compliance with mail and package handling policies.
• Train and supervise mailroom staff, ensuring they provide excellent customer service.
• Monitor inventory and order necessary mailroom supplies.
• Troubleshoot and resolve mail-related issues, working with external carriers as needed.
• Supervise front desk operations, ensuring coverage and excellent customer service during hours of operation.
• Train and support front desk staff to handle inquiries, room key distribution, and other resident needs.
• Monitor and address resident complaints, escalating to professional staff when necessary.
• Maintain accurate records of front desk operations, including check-in/check-out logs and incident reports.
• Provide consistent communication and act as a liaison between housing operations and other campus departments, including Facilities, Maintenance, and Groundskeeping.
• Assist in hiring, training, and supervising part-time front desk and mailroom staff.
• Serve as part of the Housing Operations team, attending staff meetings and collaborating on departmental projects.
• Respond to student and parent inquiries in a professional and timely manner.
• Assist in the implementation and use of housing software systems, such as StarRez, as needed.

Benefits

• Equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED