Guest Services - Housing Available

POWDR•Truckee, CA

9d•Onsite

About The Position

Woodward Tahoe is seeking Guest Services Team Members for the upcoming winter season. This role is the first point of contact for guests, setting the tone for their mountain experience. Responsibilities include greeting, guiding, problem-solving, and spreading positivity in a fast-paced, guest-focused environment. This is a Full-Time or Part Time, Seasonal position with employee housing available.

Requirements

Previous customer service or guest-facing experience preferred
Strong communication and problem-solving skills
Positive, team-oriented attitude and ability to stay cool under pressure
Comfortable working with computers and POS systems
Must be 18+ and able to work during peak periods (holidays, weekends)

Nice To Haves

Full-time seasonal availability preferred

Responsibilities

Provide exceptional customer service in person, over the phone, and via email
Sell and print lift tickets, season passes, and other resort products
Handle guest issues with empathy, patience, and problem-solving finesse
Direct guests to amenities, activities, and mountain operations
Assist with check-in and registration for camps, events, and rentals
Process transactions and maintain accurate records in POS systems
Monitor guest flow and ensure smooth operations at main entrances
Communicate clearly with other departments to keep guests informed

Benefits

Starting pay: $18/hour
Employee housing available – starting at just $350/month
Free season pass to Boreal, Soda Springs, and all POWDR resorts
Full access to the Bunker—Woodward Tahoe’s indoor training facility with trampolines, foam pits, skateparks, and more
Discounts on food, retail, and gear
Discounts for friends and family
Work in a fun, supportive, mountain-town environment
Career advancement opportunities across the Woodward and POWDR network

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