Guest Services Team Leader
About The Position
As the leader of front-end operations at Metropolitan Market, the Guest Services Team Leader is responsible for customer service, cash handling, store operations, and personnel development. The role helps maintain the company’s high-quality standards and a welcoming, service-driven environment. The Team Leader also oversees store operations and maintains standards when the Guest Services Team Leader and Store Director team are absent. The position coordinates front-end staffing and activities, supports communication across departments, and oversees cash-handling procedures. It leads and participates in product promotions, provides product information to guests to support sales, and trains and coaches Guest Services Leads and Front End team members. The role also performs all duties of a Journeyperson Checker and other duties assigned by the Store Director team.
Requirements
- At least two years of supervisory experience.
- At least one year of Checker experience, excellent checking skills, and superior customer service skills.
- Comprehensive knowledge of grocery store operations.
- Strong leadership skills and good judgment, including the ability to assess situations and information and take appropriate action.
- Proven success as a team leader and team member.
- High self-motivation, initiative, and problem-solving ability.
- Comprehensive product knowledge and a proven history of using it to train team members and serve guests effectively.
- Proven history of personnel development.
- Ability to delegate effectively and follow through.
- Exceptional customer service skills.
- Superior communication skills.
- Excellent time-management and organizational skills.
- Proven ability to positively affect sales generation.
Responsibilities
- Maintain high-quality standards in customer service, cash handling, and store operations; ensure efficient operations and coordinate front-end activities.
- Oversee store operations and maintain standards in the absence of the Guest Services Team Leader and Store Director team.
- Ensure health, safety, and sanitation guidelines are followed while working with products.
- Coordinate front-end staffing to best serve guests; track attendance and take action as needed.
- Ensure effective communication between the front end and other departments.
- Oversee cash-handling procedures, transfer money to cash tills, pull tills at shift end, and ensure safe accuracy.
- Lead and participate in product promotions and focuses.
- Provide outstanding customer service and communicate product information to increase sales and meet revenue goals.
- Set an example and provide Front End team members and Guest Services Leads with clear expectations and timely feedback.
- Train Guest Services Leads and provide performance feedback, coaching, and counseling.
- Prevent internal and external loss.
- Perform all duties of a Journeyperson Checker.
- Meet attendance requirements and demonstrate dependability and flexibility.
- Perform other duties as assigned by the Store Director team.
Benefits
- Competitive pay
- 20% team member discount
- Medical, dental, and vision insurance at very low cost to team members
- Health savings accounts, subject to qualified medical plans
- Flexible spending arrangements, subject to qualified medical plans
- Company-funded disability and life insurance
- Employee Assistance Program available to all team members
- Retirement plans available to all team members
- Generous paid time off
- Sick/safe leave consistent with local and state requirements
- Reduced-cost ORCA Card program for King County team members
- Education support
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
