Guest Services - 3rd Shift Supervisor

Kalahari Resorts & Conventions•Wisconsin Dells, WI

11h

About The Position

Kalahari Resorts & Conventions is seeking a Guest Services Supervisor to assist the front office management team and provide courteous, efficient service to guests. The supervisor answers guest questions and helps ensure customer satisfaction before arrival and throughout each stay. As part of the leadership team, the role guides, supports, and inspires associates while delivering positive guest experiences and representing the resort’s commitment to service. The position includes front-desk duties such as assigning rooms, making keys, reviewing and annotating guest folios, and handling payments. It also ensures required front-office checks and reports are completed and filed accurately. The posting lists the role as a 3rd Shift Supervisor. Locations include Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; Round Rock, Texas; and Spotsylvania County, Virginia.

Requirements

High school diploma or equivalent.
2 to 3 years of progressive experience in a hotel, resort, or related field.
Proficiency with Windows software.
Ability to communicate information and ideas clearly.
Ability to work well in high-pressure situations and maintain composure.
A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

Ensure guests feel welcome and receive responsive, friendly, and courteous service.
Assign rooms and make guest keys.
View guest folios and make notes in them.
Handle payments.
Complete and ensure accurate filing of bucket checks, room rate verification reports, housekeeping reports, and daily front-office checklists.
Assist the front-office management team.
Guide, support, and inspire associates.