Guest Services Supervisor
About The Position
Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of an energetic, service-oriented leader who thrives in a in a fast-paced work environment to fill our part-time Guest Services Supervisor role. Having a passion for health and fitness is important and customer service experience is a must! About Us: At HCI Sports & Fitness, we’re more than a fitness and sports brand—we’re a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!
Requirements
- Flexible availability to work various shifts - evening and weekend availability preferred
- Minimum of one year of experience in a reception or related customer service position; six months of supervisor/management experience preferred
- High school diploma or GED
- Excellent verbal and nonverbal communication skills, including the ability to listen and respond appropriately
- Professional personal presentation
- Strong work ethic that includes punctuality, organization, and attention to detail
- Team oriented mindset
- Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude
- Willingness to work flexible hours, including weekends and some holidays, as needed
- Ability to multitask and work well under pressure
- Effective computer skills
Nice To Haves
- Having a passion for health and fitness is important
Responsibilities
- Greet and provide excellent customer service to all HCI members and guests
- Maintain extensive knowledge of all sports programs and facility operations; be able to provide this information to members, guests, and visitors
- Assist Manager with the training and onboarding of new employees
- Supervise a team and ensuring cash totals are correct at the end of each shift
- Monitor security and visitor access
- Efficiently field phone calls and inquiries about programming
- Help with general facility maintenance and upkeep of amenities
- Provide general administrative and clerical support
- Receive and sort mail and deliveries
Benefits
- $18 - 20 per hour, based on experience
- A complimentary membership to HCI Sports & Fitness
- A fun, collaborative work environment on a great team!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
