Guest Services Supervisor

Boyne Resorts•Harbor Springs, MI

3d•Onsite

About The Position

The Highlands is seeking a Guest Services Supervisor to join our team! In this role, you will oversee guest service team members in areas such as service attendants, pool attendants, shuttle, ski valet, and snow removal. You’ll ensure exceptional guest experiences, keep your team informed about resort activities, and collaborate closely with other departments. Our Core Values: LEADS by Serving. At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Create People, Serve our team members first so they can, in turn, serve our guests and community.

Requirements

Must be at least 18 years old and have a valid driver’s license
High school diploma or GED required
Able to lift up to 25 lbs and stand for extended periods; able to perform medium physical work
Strong leadership, communication, organizational, and multitasking skills; customer-focused and professional

Nice To Haves

Supervisory or guest service/hospitality experience preferred

Responsibilities

Provide excellent guest service by responding promptly and courteously to guest requests during check-in, checkout, and throughout their stay.
Maintain knowledge of resort amenities, guest rooms, and local attractions.
Handle luggage transfers and assist with shuttle and valet operations.
Keep work areas, bell carts, and entrances clean and organized.
Maintain communication with other departments to support overall resort operations.
Schedule and coordinate golf shuttles between Boyne Resorts.
Assist with hiring, scheduling, and training new team members.
Demonstrate strong organizational and multitasking skills.