Guest Services Supervisor

Sojourn Suites (soon to be Hyatt House & Mindaro by JDV) • Portland, OR

5d • Onsite

About The Position

We are looking for an attentive, engaging, and service-oriented Guest Services Supervisor to join our team! As Guest Services Supervisor, you will be responsible for the smooth operation of the front desk during your assigned shift.

Requirements

• Customer service experience required
• 21 and over
• License required
• Experience handling cash and credit card procedures
• Attention to detail
• Ability and flexibility to work various shifts, including evenings, weekends, and holidays

Nice To Haves

• High School diploma or GED preferred
• One year of hospitality experience preferred

Responsibilities

• Supervises workflow of front desk staff during shift
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
• Explain any of the hotel’s promotional items, and mention various hotel amenities (i.e, free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Benefits

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees