Guest Services Supervisor

Canad Inns • Grand Forks, ND

3h • Onsite

About The Position

The primary purpose of the Guest Services Supervisor role is to maintain excellent customer service while leading the team effectively. As a role model, you provide direction in a comfortable and respectful manner. In the absence of the Guest Services Manager, you are expected to seamlessly take on full leadership of the department, ensuring continuity and high standards of service. Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, Canad Inns is dedicated to delivering exceptional service and excellence to its valued guests. The company operates with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of its business. Canad Inns believes in fostering lasting relationships, both with its guests and within its dynamic team. The work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, Canad Inns encourages personal development and growth. The company is committed to fostering a diverse and inclusive workplace and believes in the strength that comes from embracing unique perspectives and experiences. Canad Inns carefully selects its team members and invests in the growth and well-being of those who join the company. Reasonable accommodations are provided to qualified persons with disabilities in accordance with Canad Inns standards.

Requirements

• Able to work a variety of shifts.
• Experience in a similar work environment.
• Leadership skills.
• 2 years of experience in a similar work environment.
• 2 years leading and training team members.

Responsibilities

• Assist the Manager in day-to-day duties.
• Receive and process incoming customer reservations.
• Greet customers and find out what they want (dates, times, type of rooms, etc.).
• Attends to guests' needs and requests.
• All other duties as assigned.

Benefits

• Strong personal as well as professional development.
• Continued education assistance, Scholarships.
• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Career Growth Opportunities.
• Flexible Schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees