Guest Services Supervisor
About The Position
The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.
Requirements
- Excellent interpersonal and outstanding communication skills
- Very organized and detail oriented
- Proficient in Microsoft Office products
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
- Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
- Ensures marina customers are satisfied with services provided.
- Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
