Guest Services Supervisor - Morgantown Marriott

Stonebridge Hospitality Management•Morgantown, WV

6d•Onsite

About The Position

The Guest Services Supervisor oversees daily front office operations, including guest reception, reservations, and telephone services, to ensure a high level of guest satisfaction. The role supports the Guest Services Manager and supervises the front office team to maintain established service standards and operational efficiency. The position is based at the Morgantown Marriott in Morgantown, West Virginia, is non-exempt, and pays starting at $16.00 per hour. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

At least 2 years of front office or guest services supervisory experience in a hotel or hospitality environment.
Strong leadership and supervisory skills, with the ability to manage a team effectively.
Excellent communication and interpersonal skills for interacting with guests, staff, and management.
Proficiency in property management systems, reservations, and check-in/check-out processes.
Ability to manage guest issues and resolve complaints professionally and promptly.
Experience with scheduling, training, and staff development.
Strong organizational skills and attention to detail.

Responsibilities

Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
Oversee adherence to check-in procedures, including accurate guest information and billing details.
Handle guest problems and complaints in a timely manner.
Ensure rooms are maintained to the company’s established standards.
Maximize room occupancy while adhering to the overbooking policy.
Maintain effective communication between reservations, the front office, and other departments, including housekeeping.
Ensure guest charges are accurately entered and accounts are balanced daily.
Supervise and expedite the check-out process for departing guests.
Ensure efficient delivery and collection of luggage to and from guest rooms.
Oversee and maintain cleanliness and order in all front office areas.
Conduct performance evaluations and identify training needs for front office staff.
Act as Duty Manager when required and attend management meetings as necessary.