Guest Services Supervisor - Hotel del Coronado, A Curio Collection by Hilton

Hilton•Coronado, CA

4d•Onsite

About The Position

The iconic Hotel del Coronado is looking for a Guest Services Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Requirements

Must have a valid California Driver's License
Hospitality - passionate about delivering exceptional guest experiences.
Integrity - do the right thing, all the time.
Leadership - leaders in our industry and in our communities.
Teamwork - team players in everything we do.
Ownership - owners of our actions and decisions.
Now - operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Supervising the day to day operations of Guest Services and Bell Services to ensure they are in alignment with guest expectations and established performance standards.
Acting as an ambassador for the hotel at all times.
Promoting service excellence and enhancement opportunities to our guests.
Directly overseeing and supporting valet, bell, front desk and overall parking and transportation operations.
Resolving team member and guest inquiries and complaints.
Guest Service team auditing, record keeping, stat tracking and procedural monitoring.
Supply inventory tracking.
Coaching and training team members and completing daily Stay Experience and Guest Assistance responses.
Monitoring and responding to communications (emails, texts, phone calls and in person).
Assisting with VIP reservations full cycle: pre-arrival, arrival, during stay and departure.
Participating in internal and external meetings as determined by Guest Services Management (e.g., departmental meetings, operational pre-shifts, summit meetings, resume meetings, etc.).

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs