Housekeeping Supervisor - C. Baldwin Hotel, Curio Collection by Hilton

Sage Hospitality • Houston, TX

1d • Onsite

About The Position

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The C. Baldwin Hotel, Curio Collection by Hilton, honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston in 1836. The hotel celebrates her pioneering role as “Mother of Houston” and her presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. This 354-room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, and abundant green space. As part of Sage Hospitality Group, we strive to be the best and create excellence, enriching lives one experience at a time. We empower our employees to make positive impacts on the communities in which we live and work. We are looking for independent thinkers who harness their entrepreneurial spirit. Sage recognizes that your success is about more than the work you do — it’s about who you are, which is why we invest in your personal and professional growth.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or other organization(s).
• Working knowledge of Housekeeping and the hotel's services, policies and operations.
• Supervisory skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending - picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility - continuous movement throughout hotel.
• Continuous standing - 90% of shift.
• Climbing stairs, approximately 100 steps 3% of 8 hours.
• Ladders - approximately 3 feet, 2% of 8 hour shift.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED