Housekeeping Supervisor - C. Baldwin Hotel, Curio Collection by Hilton

Sage Hospitality • Houston, TX

2d • Onsite

About The Position

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Requirements

• High school education or equivalent experience.
• One to two years of employment in a related position with this company or other organization(s).
• Working knowledge of Housekeeping and the hotel's services, policies and operations.
• Supervisory skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED