Guest Services Staff

Arizona Athletic Grounds•Mesa, AZ

8h•Onsite

About The Position

Guest Services Staff members are the first point of contact for visitors to AAG, and their first impression of AAG. This position will prioritize a “white-glove, guest focused, and hospitality mindset. This position is responsible for managing activities in outdoor tents, the lobby area, entry points, and the Box Office providing information in person and on the phone, directing guests, and assisting employees.

Requirements

Strong customer service mindset with a passion for delivering exceptional guest experiences
Excellent communication and interpersonal skills; ability to interact with diverse audiences
Professional appearance and demeanor
Ability to multi-task and stay composed in a fast-paced, high-traffic environment
Strong problem-solving skills with a “solution-oriented” approach
Comfortable using basic office systems, scheduling tools, and communication platforms
Ability to work independently while also collaborating effectively with cross-functional teams
High level of reliability, accountability, and attention to detail
Ability to communicate respectfully with all visitors, coworkers, vendors, supervisors, managers, customers and client representatives.
Ability to provide clear directions and respond accordingly.
High School Diploma or Equivalent/GED (Required)
Valid driver’s license (required for golf cart and other equipment use)

Responsibilities

Serve as a primary point of contact for all guests, and visitors entering Arizona Athletic Grounds through various entry points
Deliver a high-touch, hospitality-driven guest experience with a welcoming and professional presence
Work in front desk operations including check-in/check-out, credentialing, and access control
Provide accurate information and directions regarding events, amenities, schedules, and facility services
Coordinate with internal departments (Security, Operations, Event Services) to ensure seamless guest flow and issue resolution
Handle guest inquiries, requests, and concerns with urgency, professionalism, and discretion
Support VIP guests, clients, and partners with elevated service and personalized attention
Proactive approach to policy enforcement (e.g. no food & beverage, no pets, no chairs)
Anticipate guest needs and proactively offer solutions to enhance the overall experience.
Maintain regular and punctual attendance.
May perform other duties and responsibilities as assigned.