Event Staff Guest Services

Medieval Times Dinner & Tournament•Buena Park, CA

8d•Hybrid

About The Position

Medieval Times is looking for high energy friendly individuals for our GUEST SERVICES / EVENT STAFF department. Event Staff contributes to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence and infraction of rules.

Requirements

Ability to walk, stand or sit for extended periods of time; occasional need to run short distances
Ability to interact and communicate with team members and guests
Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
Ability to lift up to 40 lbs.
Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
Ability to work varied hours/days, including nights, weekends and holidays, as needed
Must have valid Driver’s License
High school diploma or equivalent preferred
1-2 years event staff/ guest services experience preferred

Responsibilities

Interacts with guests, answers questions, and acts as ambassador for Medieval Times
Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
Enforces local laws and ordinances as well as rules and regulations of Medieval Times
Accompanies cashiers in transporting of money between Cash Control department and Retail departments
Calls police or fire department in cases of emergency
Inspects building environmental controls and other equipment to ensure they are turned off when not in use
Inspects stables to ensure security of horses
On non-show days record any property and equipment issues and any visitors in security log
Additional duties as assigned