Guest Services Staff

Baltimore County Revenue Authority•Reisterstown, MD

6d•Onsite

About The Position

This is a part-time position that performs duties for a variety of roles with a primary focus on excellent customer service at a busy ice rink. The role requires availability for evenings and weekends. Duties include greeting guests, providing directions, communicating professionally, handling cash and transactions, processing purchases and rentals, managing skate distribution and return, disinfecting and sharpening skates, performing daily cleaning tasks, attending training and meetings, maintaining a clean and safe facility, and assisting customers with equipment. Other duties may be assigned.

Requirements

Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handling experience preferred
Ability to give guests proper directions to the facility within local surrounding area
Communicate clearly and professionally with guests and staff
Execute policies and procedures professionally and accurately
Accurately handle cash and register transactions
Process transactions for purchases and rentals
Responsible for alerting managers on any discrepancies with the cash register
Pass out skates to guests
Return skates to skate racks
Disinfect skates
Clean/wipe down skates upon return
Use skate sharpening equipment to sharpen skates
Daily cleaning tasks within department
Required to attend all training sessions and staff meetings
Maintain a clean and safe facility
Required to be ready to work immediately at time of scheduled shift
Assist customers with equipment