Guest Services Staff
Baltimore County Revenue Authority•Reisterstown, MD
•Onsite
About The Position
This is a part-time position that performs duties for a variety of roles with a primary focus on excellent customer service at a busy ice rink. The role requires availability during evenings and weekends.
Requirements
- Must be available to work evenings, weekends, and holidays
- Must be at least 16 years of age
- Excellent customer service experience
Nice To Haves
- Cash handling experience preferred
Responsibilities
- Practice excellent customer service
- Greet all guests promptly and politely
- Ability to give guests proper directions to the facility within local surrounding area
- Communicate clearly and professionally with guests and staff
- Execute policies and procedures professionally and accurately
- Accurately handle cash and register transactions
- Process transactions for purchases and rentals
- Responsible for alerting managers on any discrepancies with the cash register
- Pass out skates to guests
- Return skates to skate racks
- Disinfect skates
- Clean/wipe down skates upon return
- Use skate sharpening equipment to sharpen skates
- Daily cleaning tasks within department
- Required to attend all training sessions and staff meetings
- Maintain a clean and safe facility
- Required to be ready to work immediately at time of scheduled shift
- Assist customers with equipment
- Any other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
