Guest Services Specialist

O'GARA Beverly Hills • Beverly Hills, CA

4d • $20 - $25

About The Position

The Guest Services Specialist delivers exceptional customer service by answering and directing calls, addressing customer questions and needs, and creating a welcoming environment for visitors. The role also supports general office operations, maintains accurate records, receives and distributes mail and deliveries, manages office supplies and refreshments, and handles retail apparel sales.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office and data entry experience.
• Multi-line telephone experience.
• Professional appearance and disposition.
• Fluency in English.
• Strong listening skills.
• Excellent verbal and written communication skills.
• Ability to convey messages to employees clearly and quickly.
• Attention to detail.
• Problem-solving ability.
• Outstanding customer service skills.
• Team-player attitude and self-motivation.
• Ability to multitask.

Responsibilities

• Operate a multi-line phone system.
• Answer incoming calls promptly and transfer callers to the appropriate person or department in a friendly, polite, and professional manner.
• Communicate efficiently with callers and minimize hold times.
• Keep written records of callers who are on hold.
• Take detailed messages when calls cannot be completed, including the caller’s name, phone number, time of call, and requested information, and promptly deliver the messages to the appropriate party.
• Use callers’ names whenever possible.
• Handle customer complaints effectively and refer customers to the appropriate manager when required.
• Welcome visitors warmly and answer their questions.
• Maintain detailed and accurate records of visitor requests and calls received.
• Maintain the general office filing system.
• Receive, sort, and distribute deliveries and incoming mail.
• Follow time-clock procedures and ensure work hours are recorded correctly each day.
• Maintain a professional appearance and a neat work area.
• Take inventory of office supplies and refreshments and restock as needed.
• Handle retail apparel sales.
• Perform other job-related duties as assigned by management.

Benefits

• Health coverage for the employee.
• Dental coverage for the employee.
• Vision coverage for the employee.
• 401(k) plan.
• Paid time off.
• Paid training.
• Growth opportunity.
• Employee vehicle purchase plan.
• Discounts on products and services.
• Long-term job security.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED