Guest Services Specialist

O'GARA Beverly Hills • Beverly Hills, CA

3d

About The Position

The Guest Services Specialist delivers exceptional customer service by answering and routing incoming calls, addressing customer questions and needs, and helping create a welcoming environment. The role also welcomes visitors, handles messages and complaints, maintains accurate records and office filing, distributes incoming mail and deliveries, and supports office operations. Additional duties include following time-clock procedures, maintaining a professional appearance and neat work area, monitoring office supplies and refreshments, and handling retail apparel sales.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office and data-entry experience.
• Multi-line telephone experience.
• Professional appearance and disposition.
• Fluency in English.
• Strong listening skills.
• Excellent verbal and written communication skills.
• Ability to convey messages to employees clearly and quickly.
• Attention to detail.
• Problem-solving skills.
• Outstanding customer service skills.
• Team-oriented and self-motivated.
• Ability to multitask.

Responsibilities

• Operate a multi-line phone system and answer incoming calls, ideally by the third ring, using a friendly, polite, and professional manner.
• Transfer calls promptly to the appropriate person or department and communicate efficiently with callers while minimizing hold time.
• Keep written records of callers who are on hold.
• Take detailed messages when calls cannot be completed, including the caller's name, phone number, call time, and requested information, and deliver messages promptly to the appropriate party.
• Use callers' names whenever possible.
• Handle customer complaints effectively and direct customers to the appropriate manager when required.
• Welcome visitors warmly and answer their questions.
• Maintain detailed and accurate records of visitor requests and calls received.
• Maintain the general office filing system.
• Receive, sort, and distribute deliveries and incoming mail.
• Follow time-clock procedures and ensure proper clocking in and out daily.
• Maintain a professional appearance and neat work area.
• Take inventory of office supplies and refreshments and restock as needed.
• Handle retail apparel sales.
• Perform other job-related duties as assigned by management.

Benefits

• Health, dental, and vision coverage for the employee.
• 401(k) plan.
• Paid time off.
• Paid training and growth opportunity.
• Employee vehicle purchase plan.
• Discounts on products and services.
• Long-term job security.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED