Guest Services Specialist

JUUT SalonSpa•Scottsdale, AZ

6d•Onsite

About The Position

The Guest Services Specialist provides an elevated customer experience to JUUT guests. The role combines guest reception and appointment management with salon operations, retail support, and maintaining clean, welcoming shared areas. The specialist handles guest information with privacy and discretion, supports sales and rebooking, and maintains professional conduct and appearance. This role requires a minimum of one 3-hour shift per pay cycle to maintain active employment and takes place in a retail salon environment.

Requirements

High school diploma or equivalent.
Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.
Ability to stand for extended periods and to walk, bend, sit, and squat.
Ability to grab, pull, and lift up to 10 pounds.
Ability to talk, hear, and see items at close or distant range.

Nice To Haves

Some exposure to salon, cosmetics, hospitality, or retail business is preferred.
Customer service experience is preferred but not required.

Responsibilities

Greet guests upon arrival using an appropriate welcome for new or returning guests.
Check in new guests, provide a salon tour and welcome gift, and offer available add-on services after their scheduled service.
Escort guests to the waiting area, hang up coats when necessary, and offer beverages.
Make appointment confirmation calls and offer add-on services during calls.
Check out guests by processing service and retail purchases, scheduling the next appointment, and thanking them.
Answer incoming guest calls and schedule appointments with an appropriate artist or therapist based on guest needs.
Offer add-on services and upsell appointments as appropriate.
Capture guest data accurately and completely, and manage it with privacy and discretion.
Learn artists’ services, specialties, and experience levels to schedule appointments appropriately.
Reschedule appointments and block artist time in the computer system as necessary.
Make outbound calls for service follow-up, event invitations, and other requested purposes.
Stock and regularly clean retail shelves.
Monitor and replenish beverage station supplies and keep the area clean and stocked.
Organize magazines so they are orderly and accessible to guests.
Keep bathrooms clean, tidy, and restocked.
Attend to waiting, processing, and other shared public areas as needed.
Handle cash accurately, including making bank deposits.
Continually increase product knowledge to better assist guests.
Maintain professional demeanor, communication, dress, and appearance in accordance with guidelines.
Assist with other duties as assigned by salon leaders.