Guest Services Sales Associate - Winter 26-27
About The Position
This position is devoted to successfully overseeing the many aspects of resort product sales and guest experience at Bear Valley Mountain Resort. This team member is responsible for providing knowledgeable and friendly sales and service from the first point of contact. This role is responsible for managing the Guest Services phone, email account, selling season passes, same day tickets/rentals, and greeting people as they arrive at the resort. A successful member of this team will understand and appreciate the opportunity to provide exceptional guest experience and work hard to consistently exceed customer expectations.
Requirements
- Experience in customer service/sales/reservations
- Ability to provide quality customer service and interact with guests on a professional level
- Ability to develop a thorough understanding of the Axess and Sumo point of sale systems
- Proficiency with Microsoft applications, and website navigation
- Ability to maintain a positive, friendly and helpful attitude in all situations
- Excellent communication and listening skills
- Proven ability to work with a minimum of supervision, and take initiative to address problems
Responsibilities
- Accurately and efficiently process lift tickets and season passes while capturing guest data
- Effectively communicate with guests about product types, prices, special offers
- Provide timely and accurate information about products purchased and prepare guests for their visit
- Provide pre- and post-sales support through phone calls and email communication
- Create, source and share materials with new guests to prepare them for their first visit
- Assist guests with inquiries, directions and other resort information
- Manage Lost and Found items including follow up communication with guests
- Manage the Guest Services email account and phones
- Navigate and assist guests with e-Store purchases – make updates as required
- Close sales at POS registers at the end of each day using best practices outlined by Accounting
- Collaborate and communicate with Marketing, Rentals, Lesson Desk/Ski and SB School, and other departments
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
