Lesson Sales Associate - Winter 26-27
About The Position
This position is devoted to successfully overseeing the many aspects of the lesson reservation system and guest experience at Bear Valley Mountain Resort. This team member is responsible for providing knowledgeable and friendly sales and service from the first point of contact with the resort. This role is responsible for managing the Lesson Desk phone, email account, selling same day lessons/tickets/rentals, and greeting people as they arrive at the resort. A successful member of this team will understand and appreciate the opportunity to provide exceptional guest experience and work hard to consistently exceed customer expectations. Full Time and Part Time positions available.
Requirements
- Experience in customer service/sales/reservations
- Ability to provide quality customer service and interact with guests on a professional level
- Ability to develop a thorough understanding of the Axess and Sumo point of sale systems
- Proficiency with Microsoft applications, website navigation and CRM tools
- Ability to maintain a positive, friendly and helpful attitude in all situations
- Excellent communication and listening skills
- Proven ability to work with a minimum of supervision, and take initiative to address problems
Responsibilities
- Create opportunities to invite new guests to join a ski and/or snowboard lesson
- Effectively communicate with guests about product types, prices, special offers
- Provide timely and accurate information about products purchased and prepare guests for their visit
- Provide pre- and post-sales support through phone calls and email communication
- Create, source and share materials with new guests to prepare them for their first visit
- Assist guests with inquiries, directions and other resort information
- Respond to all guest inquiries via phone and email in a prompt and professional manner
- Manage the Lesson Desk email account and phones
- Navigate and assist guests with e-Store purchases – make updates as required
- Check-in lesson guests when they arrive onsite and assist with other items they may need (rentals/tickets)
- Close sales at POS registers at the end of each day using best practices outlined by Accounting
- Collaborate and communicate with Marketing, Rentals, Guest Services, and other departments
- Communicate with Ski and SB School Supervisors regarding sales and inquiries
- Other duties as assigned
Benefits
- Some uniform items will be provided
- Some shared housing options are available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
